All orders are packed up and sent out as soon as humanly possible; most of the time orders will be posted the next working day. I also get a ‘proof of posting’ in case anything goes missing.
These are the estimated arrival times, so please do not send an email until the following times have elapsed
UK: Packages should arrive in 2-3 days, but can take up to a week or longer
Europe: Packages should arrive within 5-7 days, but can take up to 2 weeks or longer
USA/CAN/AUS: Packages should arrive within 2 weeks, but can arrive a lot sooner. Unfortunately, it can also take a lot longer., so please wait one month before getting in contact
If you have waited longer than this, please do not send an angry/accusatory email., just send your PayPal transaction number and when you placed the order. It is horrible when packages go missing, but it does happen some times. You will receive a replacement or a refund
Whenever you pre-order a record, you should read the item description fully. I always give an estimate on when the release should be ready to ship, but, this is just an estimate and delays can occur. To get all updates, you should follow Dog Knights on Facebook or Twitter.
If you also buy any in-stock records from the store with your pre-order, these items will be held and posted together when all are ready. If you want to get these items sooner, either place a separate order or email email@example.com and we can work something out!
If you have been overcharged on postage costs, you will receive a partial refund when your order ships. If you think you have been overcharged but have not been given a refund, send an email to firstname.lastname@example.org
Please note: Postage costs include PayPal fees and packaging costs
Demo submissions / General contact
If you want to send a demo or ask about a show/release or anything else; email email@example.com
You will get a reply, but please be patient. If a few weeks have passed, please email again